Last Updated: October 2026

At Digital IoT Solutions, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our industrial IoT and Bluetooth 6.1 services.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

Personal Identifiers: First name, last name, email address, telephone number, and business contact details provided via our contact or career forms.
Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and information about how you interact with our website.
Operational Data (Client Specific): For clients utilizing our IoT, tracking, or RoIP solutions, we may process telemetry data, location metrics, and network status information strictly as required to provide our services.
Chat Assistant Data: If you use the chat assistant on this site, the full conversation, your IP address and approximate location (city and country, looked up from the IP address), the page you were on and your browser user agent are emailed to our team when the conversation ends. Do not enter sensitive personal information into the chat.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and IoT services.
To improve, personalize, and expand our website and service offerings.
To communicate with you, including responding to your inquiries, providing customer support, and sending administrative or marketing updates.
To process job applications submitted through our Careers page.
To find and prevent fraud, and ensure the security of our IT systems and network.
To answer questions asked through the chat assistant and to follow up on enquiries raised there. Most replies come entirely from this site's own content, with nothing sent anywhere. Only when that is not enough to answer, your message may be forwarded to an AI service provider (Groq or, if Groq is unavailable, OpenRouter) in order to generate a reply.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as Google Tag Manager and Google Analytics) to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Google Tag Manager and Google Analytics only run if you click “Accept” on our cookie banner. If you click “Reject”, or make no choice, no analytics cookies are set and nothing is sent to Google. You can change your choice at any time with “Cookie settings” at the bottom of every page. The site works fully either way.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following situations:

Service Providers: We share data only with the providers that run this website for us: Netlify (website hosting; its servers process your IP address and request details to deliver the pages), FormSubmit (delivers contact form messages, newsletter sign-ups and chat transcripts to our inbox), ipapi.co (looks up your approximate country and city from your IP address, to pre-select the phone country code in the contact form and to add your approximate location to chat transcripts; it is never used to redirect you or change the site language), Google (Tag Manager and Analytics, only if you accept analytics cookies) and Groq / OpenRouter (AI replies in the chat, only for questions the site’s own content cannot answer; OpenRouter only when Groq is unavailable).
Legal Requirements: We will disclose your information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

5. Data Security

The security of your data is critical to us. We use commercially acceptable security measures to protect your personal information, including standard SSL encryption and secure server hosting. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the Balkans, you have certain data protection rights under the General Data Protection Regulation (GDPR). Digital IoT Solutions aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email: contact@digitaliotsolutions.com